FAQs

FAQ's

bunting

 

Ordering

How do I place an order?

Our online shop is open 24 hours a day for you to make your purchase.  Online ordering is straightforward - just add your chosen items to your basket and go through the checkout process.  You will then receive an email confirming your order.

Our office hours are 9 - 5.00 pm Monday to Friday.  Orders are processed on the next working day after they are placed.  Once your order is processed and printed, you will receive a second email to confirm it is being processed.

Please note if you add items to your basket to return to later, those items are not guaranteed or held for you until checkout is complete, and can be purchased by another customer or may go out of stock.

 

How do I pay?

Payment can be made through Paypal using any credit or debit card.  You do not have to have a Paypal account to use this service - you can make a payment without signing up for an account.

There is a minimum order value of £5, unless stated otherwise as part of an offer.

PLEASE ENSURE YOUR DELIVERY ADDRESS AND EMAIL DETAILS ON YOUR PAYPAL ACCOUNT ARE UP TO DATE AND ACCURATE.  UPDATE EMAILS AND TRACKING NUMBERS ARE SENT AUTOMATICALLY BY OUR ORDER SYSTEM TO THE EMAIL ADDRESS ON THE ORDER, SO IF IT IS OUT OF DATE OR INCORRECT, YOU WILL NOT RECEIVE THEM.

 

How long will delivery take?

Parcels are sent by Royal Mail, there are 4 options to choose from at checkout.  If you are not likely to be at home during the day, please consider having your parcel sent to a work address or family member.  Please check our Delivery Information page for current dispatch times.

When there is a Sale on, or at particularly busy times such as leading up to Christmas, it may take a little longer, but we will always keep you updated by email and advise you of any significant delays. 

PARCELS WILL BE SENT TO THE 'DELIVERY ADDRESS' ON YOUR ORDER.  WE CANNOT BE HELD RESPONSIBLE FOR LOST PARCELS IF SENT TO THE WRONG ADDRESS DUE TO INCORRECT DETAILS BEING GIVEN.

 

Do you deliver overseas?

We can deliver to the UK, Northern Ireland and the Channel Islands.   We are not able to ship overseas.

 

What if I need to return an item?

We have a full returns policy on all purchases, subject to certain conditions, and offer FREE tracked returns through Royal Mail (UK only).  You can read our full returns policy here.

 

 What if an item is faulty or damaged?

 You need to notify us within 2 days of receipt.  Please take clear photos of the damage and email them to us.  Please do not dispose of anything until you have heard from us.

Please note we do not issue replacement items - a refund or credit (whichever is applicable) will be given and a replacement item can be purchased through the website in the usual way.

  

When will you have new stock?

We are constantly adding new items so pop back to see what's new. 

For regular daily updates and special offers, please follow us on Instagram using the link in the left hand column of our Home page.

 

How can I contact you?

You can contact us using the form on the 'Contact us' page of the website. 

You may also contact us at polkadotsandpetticoats@gmail.com 

Our office hours are 9 - 5.00 pm Monday to Friday.  Orders, emails or enquiries placed outside these hours will be answered or processed on the next working day.  Please note the office is not open on weekends or Bank Holidays.

 

Holiday periods

 The office will be closed on the following occasions during 2017.  Please bear this in mind when ordering/returning items.

 

Monday 10th - Monday 17th April inclusive

Monday 29th May - Friday 2nd June inclusive